Steph has worked at CWIB for just over a year, but has extensive experience with Workers’ Compensation cases as a result of her time working at QBE Insurance.

Managing Primary Psychological claims in the past means Steph knows how to handle difficult conversations, whilst managing to ascertain what is most important to individuals.

For Steph, building rapport with clients, gaining their trust and being there for them when they need her most brings a special joy to her role, and immersing herself in the many different businesses, people and their unique stories is why she loves coming to work each day.